Welcome to Telehealth

Mend Telehealth

Telehealth Information

We recognize the importance of staying connected to your care team for health concerns during this pandemic. Swope Health is now offering telehealth appointment options.

Scheduling a telehealth appointment at Swope means you will connect with a provider for a video or telephone visit. We are offering virtual visits allowing patients to continue to get their health care needs addressed while decreasing their exposure to the public.

Patients interested in scheduling a telehealth appointment may call our scheduling line at 816-923-5800.

The following are types of visits that we are doing through telehealth:

  • Adult medicine
  • Pediatrics
  • OB/GYN
  • Psychiatry
  • Case Management
  • Therapy

Here’s what you can expect in a telemedicine visit.

The first step is a phone call. We encourage all patients to call us at 816-923-5800 before planning to come by, for any reason. When you call, we’ll first ask you about any COVID-19 symptoms. We will then find out what you need an appointment for and determine if we can take care of you through a televisit.

Not all patients can be cared for this way. Some patients will still need to be seen, in person, and in those cases, an appointment will be scheduled for you to see a provider in-person.

The telemedicine appointment.

When your appointment is scheduled, you’ll specify whether you’d like a phone call or a video call. At the agreed time, Swope Health will contact you by whichever method you specified. If you’ve scheduled a call through the Swope Health Patient Portal, you’ll connect to the call from the portal.

The first part of the call involves making sure we know who you are. We will ask questions to verify your identity, such as your date of birth or address. We will ask for your agreement to conduct the telemedicine visit and you will have to say that you agree or select “consent” in the Swope Health portal before the visit can start. Your calls are always private.

The next step is similar to the routine at an in-person visit. We’ll ask about your health history and ask about any vital signs that you are able to provide (like weight, temperature or blood pressure). Your provider or the assistant will also ask what medications you are taking.

Asking about your health.

Next, your provider will want to hear from you about your health and any concerns you have. You and the provider discuss options to improve your health, and this may include prescriptions, follow-up appointments, changes to your diet, or other guidance.

Can you hear me now?

As with anything new, sometimes glitches may occur, like a dropped call.

If that happens, we reconnect with you using whichever method you chose for the appointment. If that doesn’t work, we try reaching you with a phone call. Our Swope Health staff will keep trying to connect with you later.

Your record.

Just like at an in-person visit, you receive a record of your visit. Your After-Visit Summary, which includes details of the visit, medication instructions and follow-up actions, will be available for you on the Swope Health Patient Portal. If you need help getting set up or forgot your password, call 816-923-5800.

We want to stay in touch with you! If you have any questions, please call us: 816-923-5800.

Consent to Telehealth:

How-to Guides: