When the Swope Health Services Outreach & Enrollment team launched in 2013, the department set a goal of about 7,600 encounters.
Each encounter is a meeting with someone who had questions about the Affordable Care Act (ACA), what insurance subsidies are available, or how to sign up for insurance and other benefits.
Now, more than 30,000 encounters later, this team has won attention from federal officials for its top-ranked performance:
- SHS was the No. 1 performer among all recipients of a National Family Planning & Reproductive Health Association grant in 2014. SHS enrolled 4,787 people in affordable insurance in 2014.
- Former Secretary of Health and Human Services Kathleen Sebelius sent a congratulatory letter to Karimah Baptiste, SHS Manager of Outreach & Enrollment, thanking her for “great work on a daily basis.”
- Secretary of Agriculture Tom Vilsack held a press conference at SHS last November, using SHS to promote the open enrollment opportunity to sign up for affordable insurance at healthcare.gov.
Right now, Baptiste and her team of six Certified Application Counselors are getting ready for a new open enrollment season, which starts November 1, 2015.
Anyone who obtained insurance through the Health Insurance Marketplace will receive a letter from their insurance provider advising of any changes to their plan.
If you had a plan and liked it, and it is still available, you can re-enroll. Some plans, however, will have changes — perhaps in coverage areas, provider networks, or rates.
“I want everyone to explore their options,” Baptiste said. “There may be new marketplace plans or other changes. We are here to help with that exploration.”
The Outreach & Enrollment team will meet with individuals and families, in person and taking as much time as necessary. The service helps individuals compare plans, select levels of coverage and co-payment, and sign up for insurance or other services.
Do you have questions about the ACA or your own health insurance status? Call SHS Outreach & Enrollment at 816-599-5590 to schedule an appointment.