Coming to SHS for the first time? Here’s what you need to know.


Melanie Evans, Director of Assurance, manages the Registration operations at Swope Health Services. Registration is on the first floor at SHS Central, straight ahead as you come in the main entrance.

If you are planning to visit Swope Health Services for the first time, here are a few tips to make your visit as convenient as possible.

  1. Bring registration information.

On your first visit, bring along a government-issued photo identification, like a driver’s license or passport.

Also bring any insurance and proof of income or employment, such as a check stub from an employer or social security or pension, tax record, or unemployment benefit letter.

And plan on filling out several forms with basic information – your date of birth, address, phone numbers, emergency contact information.

Why do we ask? SHS is a federally qualified health center, operating under federal grants, which means we have to provide specific reports to the federal government about the care we provide.

We gather this registration information once a year from all patients to satisfy our operating grant requirements.

We also provide services on a sliding-fee scale. We look at several factors, including income, to determine if your fees could be reduced or waived. If we don’t have that information, you can still get services but you may be 100 percent financially responsible for it. If you forget any of this information, we’ll ask you to provide it within 30 days.

  1. Arrive early.

For your first time here, completing all the registration paperwork usually takes about 25 minutes. If you’ve registered before, it rarely takes more than 10 minutes. On follow-up visits after you register, we verify your address, phone number, insurance and date of birth.

We charge a $25 service fee for medical care, and a $45 service fee for dental care. There’s also a $10 service fee for children’s medical care and a $20 service fee for children’s dental care.

There can be additional charges for other services such as lab work or procedures. We will accept whatever you can pay and will work with you on payment plans.

  1. Bring medical records and medications.
SHS Reg Team

Here are members of the SHS registration team at the Central registration desk standing by to welcome you! From left, Sherron Hubbard, Lena Adams, Chiquata “Gladys” Harris, Debra Law, Jaimela Clemons and Tamika Robinson.

Visiting for the first time means you should be prepared to talk about your health history with the clinical care team.

They will ask about all the medications you take, allergies, illnesses or chronic issues and even your family’s history of diseases. Sometimes it easy to bring your medications along with you.

If you can’t bring them, consider making a list or taking a mobile phone photo of each medication bottle. Be prepared to show these photos to your provider during your visit.

It is also helpful to bring records of any recent hospitalizations or other medical attention. For kids, remember to bring immunization records, too.

  1. Let us know if you can’t make it.

When you register at SHS, we ask you to sign an agreement that you will keep your appointments or provide at least a 24-hour notice when you can’t make an appointment.

If you call to cancel, you can reschedule your appointment or come in for walk-in service.

The SHS Wyandotte Clinic, SHS Central Adult Medicine and Outreach clinics all have “open access” scheduling – which means you can take the next available open appointment whenever you come in. In OBGYN and Pediatrics clinics, some time slots are reserved for walk-ins with acute needs only. Services like physicals and procedures always require scheduled appointments in OBGYN and Pediatrics.

If you miss three appointments in 12 months, you may have to accept service on a walk-in basis only.

We do this to respect our clients and providers. We know that you are busy, and we want to operate as efficiently as possible to be able to provide care to as many people as we can.

Do you have other questions about registering? You can also call us at 816-923-5800 or leave a comment below. We look forward to serving you.       

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